American Express Live Chat Support Job (Remote/Virtual) ? MySmartPros

May 9, 2024

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Job Description

American Express Live Chat Support Job (Remote/Virtual)
Job Responsibilities: Sr. Assoc-Digital Product Mgr.
Salary: $20-30 /Hour
Company: American Express
Location: New York, USA
Educational Requirements: Graduate
Full Job Description :
The Talk Abilities group utilizes arising artificial intelligence innovation to significantly impact the way that we comprehend, proactively draw in, and convey hyper-customized encounters to our Cardmembers. This incorporates the headway of our conversational man-made intelligence stage and the advancement of existing chatbot capacities.
We are searching for a Partner Item Director who will be a vital individual from the Computerization Development group zeroed in on the procedure, disclosure, and execution of cutting edge visit robotization abilities. You will use associations with the item group (Item, Information Researchers, Specialists, and business partners) to shape our conversational artificial intelligence client overhauling… items.
Lead obtaining and amalgamation of consistent item disclosure endeavors and characterize item necessities that give chances to lift the client experience
Influence client information, conversational investigation, industry information, and specialized understanding to examine the exhibition of existing arrangements and foster future abilities
Work with engineers, information researchers, and item directors across various worth stream to convey items that offsets momentary improvement with long haul speculations
Collaborate with center item group to characterize client stories, guide item definition, and assemble complete acknowledgment measures, recognizing and lifting any requirement for extra examination to characterize future component plan
Lead client testing and post-send off sustainment investigation of computerization and recognize ways of working on the experience
Break down execution measurements that demonstrate the wellbeing of the item and plan clear information informed item suggestions in like manner
Keep up with and refine the item accumulation, planning client stories to the requirements of the end client, while focusing on for business esteem.
Support the definition and making of the item technique, guide, discharge plan and generally client experience.
Four year college education in business, software engineering, programming or a connected field.
Interest and yearning to know how things work and capacity to utilize that information to create associations and track down open doors with an enterprising outlook and predisposition toward activity
Excitement for excellent items and administrations, ready to feel for clients, and talented at articulating item usefulness
A demonstrated self-starter with the capacity to deal with various needs and undertakings.
Solid composed and verbal relational abilities as shown by your capacity to convey new and complex subtleties with brevity and lucidity.
Will have a forward looking “development outlook” with an emphasis on innovation drifts and arising industry/space best practices.
Mentally Inquisitive. You inquire as to why, you investigate, you won’t hesitate to proclaim your thought. OK with equivocalness, a craving to learn and a searcher of new difficulties.
Significant Communicator. You can impart complex thoughts plainly no matter what your crowd.
Do-er. You’re one-sided toward activity; you attempt things and not reluctant to fizzle. You can get around detours and remain fixed on your objectives.
Student. You have a craving to learn new things or new advances all while showing humbleness when the opportunity arrives to request help.
We back our partners and their friends and family with advantages and projects that help their comprehensive prosperity. That implies we focus on their physical, monetary, and emotional well-being through each phase of life. Benefits include:
Serious base compensations
Extra motivations
6% Organization Match on retirement reserve funds plan
Free monetary instructing and monetary prosperity support
Far reaching clinical, dental, vision, extra security, and inability benefits
Adaptable work game plans and timetables with cross breed and virtual choices with Amex Flex
20+ weeks paid parental leave for all guardians, paying little heed to orientation, presented for pregnancy, reception or surrogacy
Free admittance to worldwide on location health focuses set up with medical caretakers and specialists (contingent upon area)
Free and secret guiding help through our Solid Personalities program
Vocation advancement and preparing amazing open doors
American Express is an equivalent open door manager and pursues work choices regardless of race, variety, religion, sex, sexual direction, orientation personality, public beginning, veteran status, inability status, age, or some other status safeguarded by regulation.
We back our associates with the help they need to flourish, expertly and actually. That is the reason we have Amex Flex, our endeavor working model that gives more prominent adaptability to partners while guaranteeing we safeguard the significant parts of our special in-person culture. Contingent upon job and business needs, partners will either work nearby, in a crossover model (blend of in-office and virtual days) or completely essentially.
While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:
Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies have a duty to provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations

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