Associate, Membership Specialist – Velocity Black (Remote)

May 9, 2024

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Job Description

Locations: US Remote, United States of America
Associate, Membership Specialist – Velocity Black (Remote

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It’s concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world?s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas ? and are routinely recognized as one of the best companies to work for.
Velocity Black is looking for an Associate to join our Member Growth team. In this role, you will drive the conversion of trial members and support existing and future Velocity Black members. The role will live within our Sales organization, with 100% of the associate?s KPI being trial membership conversions, an important new member acquisition pipeline.
What you?ll do:
Manage and support trial members and convert them into annual members
Deliver on individual sales targets on a monthly, quarterly, and annual basis
Maintain the CRM infrastructure by ensuring that information on trial members and new annual members is accurate on (all) relevant platforms
Provide day-to-day assistance to trial members
Proactively identify growth opportunities, and work closely with leadership within Membership, Product, Engineering, and Operations to implement
Deliver accurate, insightful trial reporting on a periodic basis
Manage the onboarding process for trial members and work closely with the wider membership team to ensure smooth transition to annual membership
Act as an ambassador and proudly delivery on our promises to members and prospective member community by providing world-class service, including hosting annual member events
What we?re looking for:
?Yes first? mentality and a ?can do? attitude
Ability to learn quickly and work in a high-pressure environment with tight timelines
Outstanding project management skills
Self-starter and ability to work independently
Excellent interpersonal skills
Strong sales, negotiation and written and verbal communication skills
General understanding of luxury market and experience working with high net worth individuals
Flexible working hours – available to work outside of usual business hours
Basic Qualifications:
Bachelor’s Degree
At least 2 years of experience in sales or client-facing roles
Preferred Qualifications:
4+ years of experience in sales or client-facing roles
2+ years of membership services experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $71,400 – $81,500 for Associate, Trial Membership Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate?s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City?s Fair Chance Act; Philadelphia?s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC

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