Call Center Customer Service Specialist (Remote Work)

May 9, 2024

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Job Description

Job Title: Call Center Customer Service Specialist (Remote Work)
Company: Synergy America, inc…
Location: Remote
Are you passionate about providing excellent customer service? Do you thrive in a fast-paced and dynamic environment? If so, we want you to join our team as a Call Center Customer Service Specialist working remotely.
Responsibilities:
Handle incoming customer inquiries and provide accurate information or assistance.
Respond promptly to customer inquiries via phone, email, and chat professionally and courteously.
Resolve customer issues and complaints effectively, aiming for first-contact resolution.
Maintain a thorough understanding of products, services, and company policies to provide accurate information to customers.
Document all customer interactions and transactions accurately in the company database.
Collaborate with team members and other departments to ensure seamless customer experiences.
Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
Qualifications:
Proven experience in a customer service or call center role.
Excellent communication skills, both verbal and written.
Ability to work independently and collaboratively in a remote team environment.
Strong problem-solving skills and the ability to think on your feet.
Tech-savvy with proficiency in using customer service software and tools.
Availability to work flexible hours, including evenings and weekends, as needed.
Requirements:
High school diploma or equivalent; college degree preferred.
Previous experience in a remote work setting is a plus.
Access to a quiet and dedicated workspace with a reliable internet connection.
Familiarity with CRM systems and call center software.
Strong multitasking abilities and attention to detail.
Benefits:
Competitive salary.
Health insurance coverage.
Flexible work hours.
Opportunities for career advancement.
Positive and inclusive team culture.
If you are a customer service professional who is dedicated, adaptable, and passionate about creating positive customer experiences, we invite you to apply for this exciting remote position. Please submit your resume and a cover letter detailing your relevant experience.
Note: Synergy America, inc is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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