Customer Service Representative (Healthcare) Remote

May 11, 2024

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Job Description

Description
As a Customer Service Representative (Remote) you represent one our leading healthcare clients assisting members with their insurance related needs…

Examples include : Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices. All while providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally.

Title : Customer Service Representative (Remote)

Location : New Mexico, USA

REIMAGINE YOUR CAREER

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?

Would you like to join a company that earns World’s Best Workplaces , Happiest Employees , and Best Companies for Career Growth awards every year?

Then a Customer Service Representative (Remote) position at Concentrix is just the right place for you!

As a Customer Service Representative (Remote), you?ll join an organically diverse team from 40 countries where ALL members contribute and support each other?s success and well-being, united as One Concentrix.

Together, we help the world?s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies.

And due to continued growth, we?re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time.

We?ll give you all the training, technologies, and continuing support you?ll need to succeed. Plus, at Concentrix, there?s real career (and personal) growth potential.

In fact, about 80% of our managers and leaders have been promoted from within! That?s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you?ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative (Remote) working from home, you will :
? Provide inbound customer support.
? Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
? Assess all in-bound calls to accurately and efficiently address member?s needs by maintaining a strong customer focus.
? Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
? Be efficient in navigating multiple systems.
? Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our Customer Service Representative (Remote) role include :
? Passion for helping others and strong customer service orientation
? Minimum 6 months customer service experience
? Verifiable High School diploma or GED
? Basic computer navigation skills and PC knowledge
? Proficiency in fast-paced, multi-tasking environment
? Eagerness to learn new technologies

WHAT?S IN IT FOR YOU

One of our Concentrix Culture Statements says, We are fanatical about our staff. That?s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

And we?ll invest in YOU to aid in your career path and in your personal development. In this role, you?ll also be provided with :
? Paid training and performance-based incentives
? Lucrative employee referral bonus opportunities
? Company networking and leadership opportunities with organized groups in the following topics : Professional Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), and Health and Wellness
? 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
? Health and wellness programs with trained partners to help promote a healthy you
? Mentorship programs that support your rewarding career journey
? Work-from-home convenience with company-supplied technologies
? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their employer of choice proudly united as One Concentrix.

Location :

USA, NM, Work-at-Home

Language Requirements :

Time Type : Full time

Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.

Work is generally sedentary in nature.
12 hours ago

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