Customer Service Representative (On-Site)

May 7, 2024

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Job Title: Customer Service Representative (On-Site) Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World?s Best Workplaces,? ?Happiest Employees,?and ?Best Companies for Career Growth? awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you! As a Customer Service Representative, you?ll join an organically diverse team from 70 countries where ALL members contribute and support each other?s success and well-being, proudly united… as ?game-changers.? Together, we help the world?s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we?re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative, you will: Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Track, document and retrieve information in call tracking database Deliver expert customer experiences?with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include: High school diploma with six months of customer service experience preferred Strong computer navigation skills and PC Knowledge Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Must reside in the United States or have a valid U.S. address for residence WHAT?S IN IT FOR YOU One of our company?s Culture Beliefs says, ?We champion our people.? That?s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we?ll invest in YOU to aid in your career path and in your personal development. In this role, you?ll also be provided with: Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their ?employer of choice.? Location: USA, Valdosta, GA Language Requirements: English Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: ?English ?Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: We?re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we?re disrupting the market by being absolutely obsessed with making our clients? businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too? in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world?s best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer

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