Customer Service Representative – Remote

May 9, 2024

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Job Description

Are you looking for a fulfilling career with a company that combines the wisdom of an industry leader with the vibrancy and innovation of a startup? Do you find joy in making a tangible difference in people’s lives, driven by a desire to take on challenges and make an impact? We are on the lookout for individuals who share our core values of integrity, flexibility, loyalty, compassion, and… dedication. We are excited to welcome you to our team, where we make a difference every day.

About Us

We stand out in the industry for our commitment to innovation and growth, backed by over four decades of experience serving our customers. While our experience has shaped our expertise, it is our entrepreneurial spirit that has solidified our esteemed reputation. As a third-party administrator, we provide a comprehensive suite of health and benefit solutions to employers, making a real difference in the lives of employers and employees across the country. We embrace challenges with open arms and are constantly on the lookout for passionate individuals ready to join our mission.

Your Role

We are in an exciting phase of expansion and are seeking positive, enthusiastic individuals ready to contribute to our dynamic organization. As a Customer Service Representative, you will play a crucial role in making a positive impact and have ample opportunities for growth by exploring various business areas.

Responsibilities Include

Collaborating as an effective team member to achieve common goals

Meeting and exceeding department standards for quality and productivity

Utilizing tools and technology efficiently to resolve customer issues

Coordinating with partner departments to ensure customer satisfaction

Actively engaging in and contributing to the learning and development process

What We Look For

A minimum of a High School Diploma or equivalent

1 – 2 years of prior customer service experience with multiple computer systems

Ability to work both independently and as part of a team

Excellent time management skills, with the ability to prioritize tasks and meet deadlines

Strong commitment to confidentiality

Effective communication skills, ensuring professionalism and a positive demeanor

Why Join Us?

We are a people-first organization that deeply values community involvement and offers flexible work arrangements, including remote and hybrid options. We are committed to your well-being and offer a competitive benefits package to support your health and happiness.

Benefits Include

Comprehensive Medical, Dental, and Vision Coverage

Prescription Drug Coverage and Fitness Reimbursement Benefit

Tobacco Cessation Program and Employee Assistance Program

Flexible Spending Account & Health Savings Account options

401(k) and Profit-Sharing Plans, plus Quarterly Bonuses

Generous Paid-Time Off, Volunteer Days, and opportunities for Education Assistance & Professional Development

We are proud to be an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.

Apply Today and Become a Part of Something Bigger!

Employment Type: Full-Time

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