Guest Experience & Retention

May 7, 2024

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Job Description

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world?s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We?re looking for diverse, talented team members who want to… Dream. Do. Grow. with us. Who we are Toyota?s Guest Experience and Retention (GEaR) group is made up of seven departments within three pillars all supporting Toyota customer aftersales (aka Fixed Operations) brand experiences. Retention and Marketing Retention Strategy & Operations Develop and maintain strategies to retain customers after they purchased a vehicle (e.g., ToyotaCare) Sales & Retention Marketing Lead marketing initiatives across all GEaR departments Operations Collision Operations Provide business operations support to collision centers Service Operations Provide business operations support to service centers Sales Parts Sales Support Toyota Dealers with their parts sales operations (internal, wholesale, & counter sales) Accessory Sales Support manufacturing, deployment, and sales of Toyota vehicle accessories eCommerce Sales Develop and evolve Toyota?s, direct to customer, online parts sales channel Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world?s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We?re looking for diverse, talented team members who want to grow and challenge what?s possible with us. Who we?re looking for Toyota?s Guest Experience and Retention group is looking for a passionate and highly motivated Summer Intern Reporting to Managers across several Toyota Guest Experience and Retention departments, the primary responsibility of this position is to provide analytical, strategic, and administrative support to a variety of department initiatives. This Team Member will have specific project management assignments, and opportunity to grow themselves and our company by participating in Guest Experience and Retention activities. We are looking for a customer focused, high energy, outgoing and highly engaged team member that is eager to learn and has a positive attitude that helps them build good relationships. What you?ll be doing Program development: ToyotaCare – ToyotaCare Website Certified Collision – Certified Collision Website Express Maintenance – Toyota Express Maintenance Website Toyota Accessories – Toyota Accessories | Genuine Toyota Accessories Website Toyota Parts Center Online – Toyota Parts and Accessories – Official Online Store Website Project management and support: Marketing Event Planning Business Development Perform financial analysis to identify ROI opportunities KPI tracking & visualization Presenting your projects to all levels of Toyota Team Members Belonging at Toyota Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members? efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc?s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question or need assistance with your application? Please send an email to [email protected]. At Toyota, we don?t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. Career Possibilities: Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we?re empowered to forge our own paths ? to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members? success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people?s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let?s start our impossible, together

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