Inside Sales Coordinator

May 14, 2024

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Job Description

At Kelly®, we?re passionate about helping you find a job that works for you. How about this one? We?re seeking an Inside Sales Coordinator to work at a premier waste management services company in a remote work environment. With us, it?s all about finding the job that?s just right.
Why you should apply to be a Residential Program Customer Service Specialist…
? Opportunity to work with a premier waste management services company.
? Positive and inclusive company culture.
? Career growth and development opportunities.
Responsibilities:
What?s a typical day as an Inside Sales Coordinator? You?ll be:
? Receiving incoming calls from residential customers inquiring about waste management services.
? Assisting customers in placing orders for waste collection, including scheduling pickups, arranging special services, and updating account information.
? Providing accurate and up-to-date information regarding service offerings, pricing, and promotions.
? Addressing customer concerns, complaints, and inquiries promptly and professionally, aiming for first-call resolution whenever possible.
? Utilizing company systems and databases to enter and maintain customer information accurately.
? Collaborating with other departments, such as dispatch and billing, to ensure seamless service delivery.

? Proactively identifying opportunities to upsell or cross-sell additional services to customers.

? Maintaining a high level of product and service knowledge to effectively address customer needs and inquiries.

? Following company policies and procedures regarding order processing, data privacy, and customer interactions.

? Meeting or exceeding established performance metrics, including call handling time, customer satisfaction scores, and sales targets.

? Participating in ongoing training and professional development activities to enhance job skills and knowledge.

? Adhering to safety protocols and guidelines to ensure a safe working environment for oneself and others.

Note: This is a temporary, 90-day position.

Qualifications:

This job might be an outstanding fit if you:

? Have a high school diploma or equivalent; additional education or relevant certifications are a plus.

? Have previous experience in customer service, call center, or sales roles preferred.

? Have strong verbal communication skills with a clear and professional phone manner.

? Have excellent listening and problem-solving abilities.

? Are able to multitask and prioritize tasks effectively in a fast-paced environment.

? Are proficient in using computer systems and software, including Microsoft Office suite and customer relationship management (CRM) tools.

? Are detail-oriented with a high level of accuracy in data entry and order processing.

? Are able to work independently with minimal supervision as well as collaboratively within a team.

? Have flexibility to work rotating shifts, weekends, and holidays as required.

? Have a commitment to providing exceptional customer service and representing the company in a positive manner

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