IT Help Desk Support

May 11, 2024

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Job Description

Welcome to Concentrix ? a global leader in customer engagement services. We are currently seeking a highly motivated and skilled IT Help Desk Support professional to join our dynamic team. As an IT Help Desk Support at Concentrix, you will be responsible for providing technical support and troubleshooting to our internal employees. This is an exciting opportunity for someone who is passionate… about technology and has a strong desire to help others. If you have a knack for problem-solving, excellent communication skills, and a strong understanding of IT systems, we want to hear from you!
Provide technical support: Respond to employee inquiries and troubleshoot technical issues related to hardware, software, and network systems.
Troubleshoot: Identify and resolve technical issues in a timely and efficient manner, utilizing problem-solving skills and technical knowledge.
Communicate effectively: Clearly and concisely communicate technical information to non-technical employees, providing step-by-step instructions and guidance.
Document support activities: Document all support activities, including issues and resolutions, in a detailed and organized manner.
Maintain knowledge base: Continuously update and maintain the company’s knowledge base, ensuring accurate and up-to-date information for future reference.
Collaborate with team members: Work closely with other IT team members to resolve complex technical issues and provide support to employees.
Provide training: Conduct training sessions for employees on new software and technology updates to enhance their technical skills and knowledge.
Ensure timely resolution: Prioritize and manage support tickets to ensure timely resolution of technical issues and minimize downtime for employees.
Stay updated on technology trends: Keep up-to-date with the latest technology trends and advancements in the field to provide the best support and solutions to employees.
Maintain confidentiality: Handle confidential information with discretion and ensure the security of company data and systems.
Concentrix is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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