Manager, Global Emergency Response Operations,

May 7, 2024

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Job Description

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.


This position is employed by Airbnb Inc., however the role will provide direct support to, an independent 501(c)(3) nonprofit that focuses on emergency response and provides temporary housing for people in times of crisis. is governed by an independent Board of Directors and its mission is to unlock the power of sharing space, resources, and support in times of need. From Australia to France, hosts have offered to open up their homes and helped provide accommodations to over 200,000 people. Our goal is to exponentially increase reach and impact over the next three years. Learn more at

The Community You Will Join

The Manager, Emergency Response is responsible for leading our rapid responses to natural and man-made disasters around the world. You will build and manage a lean global team that is able to provide emergency housing to survivors within 72 hours of an event, irrespective of location in the world. You will create processes and strategies to increase efficiencies and scale impact. You will help align and synergize response capabilities with our other programming arms, Strategic Partnerships and Institutional Partnerships, so that we have a harmonized, multifaceted response to major events.

Reporting to the Executive Director of, this position demands a visionary leader with a proven track record in emergency response, adept people management skills, and the ability to forge impactful partnerships with nonprofits and government agencies.

As the leader of our emergency response activities, you are expected to significantly increase the number of people helps and the speed with which we provide assistance. You?ll be able to think strategically and also be able to deploy to the field on short notice to manage operations on the ground. You’ll have a proven track record for leveraging data and technology to scale operations and impact.

The Difference You Will Make
? Lead global emergency response operations for, with a focus on providing temporary housing for disaster survivors, including developing strategies, protocols and criteria to quickly and efficiently evaluate, respond and monitor global emergencies.
? Coordinate simultaneous, diverse responses to disasters and keep internal stakeholders engaged and informed during response activities.
? Find creative, impactful ways to utilize Airbnb technology, host network and employees in responses.
? Work closely with the Operations team to optimize housing supply availability for responses, prioritizing strategies that reduce the costs of stays and provide the greatest positive impact for our guests.
? Work collaboratively with programmatic peer groups, Strategic Partnerships and Institutional Partnerships, to leverage their capacity for a unified approach to responses.
? Develop a monitoring system that rapidly assesses global events and recommends possible courses of action.

A Typical Day
? Improve our response readiness by using time between responses to make operational improvements including updating processes, building partnerships, advocating for new product functionality, improving global 24/7 coverage, and expanding team?s capacity.
? Identify ways to reach particularly vulnerable populations that have been disproportionately affected by emergencies.
? Support marketing efforts to increase revenue.
? Partner with your counterparts in Strategic Partnerships and Institutional Partnerships to maximize synergies between our three program areas.
? Proactively seek & incorporate best practices and thought leadership from external experts into our program and operations; including cultivating relationships with various government entities and emergency management authorities across priority markets.

Your Expertise
? 10 years experience in US and international emergency response, with strong focus on operations.
? Track record of leading large-scale efforts that rely on partnerships with on-the-ground organizations.
? Demonstrated ability to manage multiple work streams in a highly matrixed organization structure.
? Long-term strategic thinking balanced with near-term execution skills.
? Proven ability to build strong relationships and influence business leaders.
? Strong leadership and excellent communication skills.
? Thrives in ambiguity in a fast-paced environment.
? Willingness to travel on short notice for unpredictable duration. While duration is unpredictable, travel may be up to 50% of the year.

Your Location:

This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you?re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We’ll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$150,000?$193,500 USD

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