Remote P&C Licensed Insurance Agent – Customer Service

May 11, 2024

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Job Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and… Logistics, Telecommunications, Travel and Utilities. WNS NA – Strategically located to meet the onshore delivery requirement of our US clients and for favorable business environment, stable job market and supportive local government. World-class communication network and large power grids support the needs of 24/7 operation. WNS Manages high end businesses, providing strategic solutions and supporting transformational process.Why Join Us?Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best benefits like 401K, Health, Dental, Vision, PTOs etcAt WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client?s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.
Customer Service Rep:
The Customer Service Licensed job is responsible for handling customer and agent inquiries, addressing various types of property and casualty policies and billing inquiries in an efficient, professional and accurate manner. Employees in this position resolve service concerns, document customer requests, and complete changes to policies that require a license. Service to agents and customers will include inbound/outbound communication.
– Provide exceptional customer service to clients, answering inquiries and addressing concerns
– Market insurance products to potential customers through various channels
– Conduct thorough assessments of clients’ insurance needs and recommend suitable coverage options
1+ years customer service experience Insurance experience Certificates, Licenses, Registrations Property and casualty license required Functional Skills Excellent communication skills (both written and verbal) Excellent computer skills, including typing proficiency, multi-tasking between online applications Ability to maintain multiple customer communications at the same time (eg. multiple chats) Working knowledge of Microsoft products (Outlook, Excel, folders) Working knowledge of property and casualty policies and related processes and procedures
– Proven experience in customer service or sales roles
– Strong knowledge of insurance products and industry practices
– Excellent communication and interpersonal skills
– Proficient in using computer systems and software applications
– Must possess a valid P&C insurance license
Training: 7 Weeks
? Dates:
? Schedule: 10AM ? 6:30PM EST, Sun/Sat off
Nesting: 7 Weeks
? Dates:
? Schedule: 10AM ? 6:30PM EST, Tue/Wed off
Shifts start time ranges from 7AM-5:30PM EST, 7 days a week
? 7AM-3:30PM, Sun/Wed off
? 10AM-6:30PM, Thu/Fri off
? 1PM-9:30PM, Tue/Wed off
? 5:30PM-2AM, Wed/Thu off
Shift Bids: While in production, typically shift changes happen through a shift bid process which considers performance and employee preferences, these typically happen 1-2 times per year.
Wherever possible, should a candidate require flexibility, we will endeavor to accommodate split-offs, 10 hour vs 8 hour shifts with either 3 days off or 2 days off, Lunch and break schedules, etc.
Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Expected hours: 40 per week
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
? Work from home
Supplemental pay types:
? Bonus opportunities
Weekly day range:
? Weekends as needed
Work setting:
? Call center
? Remote
Application Question(s):
? Open to work on Weekends basis shifts allocated
? Customer service: 1 year (Required)
? P&C Insurance: 1 year (Required)
? Personal Lines License (Required)
? Property & Casualty Insurance License (Required)
Work Location: Remote

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