SmartPath Field Manager

May 7, 2024

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Job Description

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world?s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We?re looking for diverse, talented team members who want to… Dream. Do. Grow. with us. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we?re looking for SmartPath is a complete and seamlessly integrated online and in-store digital retailing solution for Toyota guests and dealers. SmartPath is an enterprise-wide program that will contribute to a more inspiring, innovative, and exciting Toyota by creating the #1 retail experience for our owners and future Toyota guests. This experience will leverage insights, digital tools and services co-developed with dealers, Toyota Financial Services, the field organization, and the Toyota IT department. SmartPath will satisfy the guest?s demand for a timely, tailored, and transparent retail experience on-line and in the dealership. Reporting to the Cincinnati Region Digital Field Manager, the SmartPath Digital Field Manager will have the responsibility for working with interested Cincinnati Region SmartPath dealerships with demos, scheduling, contracting, coordinating, managing, and leading dealer launch activities for SmartPath dealers and SmartPath sustainment once launched. This position includes travel to Cincinnati Region dealerships and will work in conjunction with the Cincinnati Region Digital, District Sales and District Service and Parts Manager Teams to reach the National and Region SmartPath goals. The SmartPath Digital Field Manager will serve as the field point person and subject matter expert for SmartPath. This position will be expected to act as the SME with insight to answer questions, troubleshoot and share solutions with Region Field Travelers and dealerships. This position will act as the SmartPath liaison with region and HQ management. What you?ll be doing ?Work with Toyota dealers, HQ & Field travelers to coordinate and manage the SmartPath dealer launch process, from initial dealer kickoff meeting through dealer launch week training. ?Lead and facilitate SmartPath dealer training sessions as part of the SmartPath Pre-Launch dealer activities. ?Lead and facilitate dealer training as required during SmartPath launch week. ?Conduct demos of the SmartPath product suite for Toyota dealers and region personnel as required. ?Manage a portfolio of 25 dealers at any one time through various stages of the SmartPath launch Lifecyle. ?Facilitate and communicate resolution of dealership technical and systems issues with SmartPath Technical Support team. ?Communicate SmartPath program updates (e.g., new functionality, program pricing, technical issue resolution) as required to dealers and regions. ?Work with Toyota dealers and Field personnel to identify critical business metrics to measure the overall success and dealer adoption of SmartPath. ?Assist Toyota dealers and Region personnel with ongoing training, change management, and process improvement activities as required. ?Provide timely communication and feedback to SmartPath Retail Training consultants. ?Follow up with dealers and drive completion of SmartPath launch activities to ensure adherence to SmartPath launch schedule. What you bring A successful candidate will possess: ? Bachelor?s degree (or higher), or equivalent professional work experience that is relevant to this position. ? Experience in a Toyota field office or in positions at HQ with significant responsibility for dealer interaction. ? Strong understanding of automotive consumer digital user experiences and user interfaces. ? Strong project management skills. ? Strong record of overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results. ? Strong ability to build cross functional relationships across the TMNA organization, IT, TFS, Marketing, etc. ? Intermediate or above skill level for Microsoft Suite of tools including Office 365. ? Knowledge and experience in designing and implementing successful dealer programs. ? Knowledge of the latest digital trends and best practices in online marketing and e-commerce. ? Experience interfacing with high levels of management at TMS, TFS, field offices, and dealerships. ? Strong analytical skills and data-driven thinking. ? Excellent speaking and presentation skills. ? Ability to plan and mange field travel, including setting itineraries and managing travel across a diverse group of dealers. ? Ability and willingness to travel up to 75% of the time. Added Bonus If You Have ? Previous Toyota District Sales Manager experience. ? Strong knowledge of dealer sales processes, including inventory management, pricing, incentives, F&I and consumer information mgmt. ? Experience in a variety of marketing disciplines at Toyota that involve implementation of digital platforms. ? Experience in business process mapping and process improvement initiatives. What we?ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility, and respect. Professional growth and development programs to help advance your career, as well as tuition reimbursement. Vehicle purchase & lease programs. Comprehensive health care and wellness plans for your entire family. Flextime and virtual work options (if applicable). Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute. Paid holidays and paid time off. Referral services related to prenatal services, adoption, childcare, schools, and more. Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA). Belonging at Toyota Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members? efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc?s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected]. At Toyota, we don?t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. Career Possibilities: Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we?re empowered to forge our own paths ? to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members? success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people?s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let?s start our impossible, together

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