Southwest Airlines Entry Level Remote Customer Service Jobs (Part…

May 13, 2024

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Job Description

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, fast-paced environment? Southwest Airlines is seeking enthusiastic individuals to join our team as Remote Customer Service Representatives. This part-time, entry-level position offers the flexibility to work from home while providing top-notch service to our valued customers.
Key Responsibilities:
Interact with customers via phone, email, and chat to assist with inquiries, bookings, reservations, and general support.
Provide timely and accurate information regarding flight schedules, fares, policies, and procedures.
Resolve customer issues and concerns with professionalism and empathy, aiming for first-call resolution.
Utilize various software applications and systems to manage customer interactions and bookings efficiently.
Collaborate with team members and other departments to ensure seamless customer experiences.
Qualifications:
Excellent communication skills, both verbal and… written.
Strong customer service orientation with a passion for helping others.
Ability to multitask and prioritize in a fast-paced environment.
Comfortable navigating computer systems and proficient in basic computer skills.
High school diploma or equivalent required; some college coursework preferred.
Previous customer service experience is a plus but not required.
Benefits:
Flexible part-time schedule with opportunities for growth and advancement.
Competitive hourly wage with performance-based incentives.
Comprehensive training program to equip you with the skills needed for success.
Work-from-home convenience, eliminating commuting time and expenses.
Employee travel privileges and discounts on flights for you and your eligible family members.
Access to Southwest Airlines? employee benefits program, including health insurance and retirement plans

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