Specialized Travel Counselor

May 11, 2024

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Job Description

at American Express Global Business Travel in Boise, Idaho, United States
Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
These positions report into the Ovation Travel Group Division of American Express Global Business Travel.
The Specialize Travel Consultant role delivers exceptional travel service experience for our Corporate Business Customers. By working together as a high-performing team, our Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role is part of a highly skilled team of Corporate Specialize Travel Consultants located virtually from home. The role will report to an operations supervisor with support from an operations manager.
Key Responsibilities:
+ Hours of Operation and shifts available: 8am-9pm ET Monday-Friday
+ Act as trusted advisor and consultant to single or multiple corporate accounts with the willingness to jump in and have flexibility in shift to meet client needs. Support other Ovation work, including other Ovation customers when directed to do so by Ovation leadership.
+ Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre.
+ Provide consultative advice, solutions, and recommendations. Also, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
+ Complying with all legal standard requirements, which includes mandatory training, compliance, and sanctions
+ Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance
+ Follow internal compliance and regulatory requirements for all customers and locations supported
+ Manage the end-to-end b
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