Teleperformance Work from Home Customer Service Representative …

May 14, 2024

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Job Description

Teleperformance is a globally recognized leader in customer experience management, offering a wide range of solutions to optimize customer interactions. With a focus on innovation and technology, Teleperformance delivers exceptional customer service across various industries.
Position Overview…
Teleperformance is seeking motivated individuals to join our team as Work from Home Customer Service Representatives. As a remote Customer Service Representative, you will play a crucial role in delivering outstanding customer experiences while working from the comfort of your own home. This position offers flexibility and the opportunity to be part of a dynamic team dedicated to providing exceptional customer support.
Key Responsibilities:
Provide exceptional customer service via phone, email, and chat channels.
Assist customers with inquiries, troubleshooting, and problem resolution related to products or services.
Navigate multiple systems and platforms to accurately document customer interactions and resolutions.
Educate customers on product features, benefits, and usage to enhance their overall experience.
Meet or exceed performance metrics including but not limited to customer satisfaction, response time, and quality assurance standards.
Collaborate effectively with team members and other departments to resolve customer issues promptly.
Continuously seek opportunities for process improvement and share feedback with the management team.
Qualifications:
High school diploma or equivalent required; college degree preferred.
Prior customer service experience in a call center environment preferred.
Excellent verbal and written communication skills.
Proficient computer skills with the ability to navigate multiple systems simultaneously.
Strong problem-solving abilities and attention to detail.
Ability to work independently with minimal supervision in a remote environment.
Flexibility to work various shifts including evenings, weekends, and holidays as needed.
Benefits:
Competitive hourly wage with opportunities for performance-based bonuses.
Comprehensive training program to ensure success in the role.
Flexible scheduling options to accommodate work-life balance.
Advancement opportunities within the company based on performance and tenure.
Access to Teleperformance’s employee assistance program and other benefits.
Join our team of dedicated professionals and make a difference in the lives of our customers while enjoying the flexibility of remote work. Apply now to become a Teleperformance Work from Home Customer Service Representative

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